Cognitive Calls

Cognitive Calls is a voice AI platform designed to automate tasks that involve voice interactions over the phone or web.

The platform facilitates automation of both incoming and outgoing calls, tuning itself into an AI phone support agent, or scheduling mass calls.

This tool can be applied across numerous industries, being capable of managing multiple use cases including customer support, sales, lead generation, and telehealth services, among others.

For customer service, the AI can intelligently handle inbound calls, answer queries, and route calls to the appropriate department.

In appointment scheduling, it provides automated voice interactions for scheduling, reminders, and confirmations.

It also offers round-the-clock technical support, helping troubleshoot common issues and escalate complex queries to human agents.

In the real estate sector, it can handle property inquiries, provide details, and schedule viewings.

In the hospitality industry, it manages room reservations and event planning.

Insurance companies can use it for claims processing, policy information, and general support.

The tool simplifies RSVP collections and automates sales follow-ups with personalised messages, managing timely and effective communication with customers.

It also facilitates recruiting follow-ups and debt collection process.

In the health sector, automated telehealth check-ins can be made to ensure patient care.

It can also automate reminder calls, generate alerts for critical situations, and function as voice assistants in applications, providing hands-free interactions.

Additionally, it enhances learning apps with voice interactions and training programs with role-playing scenarios.

For eCommerce, it can assist customers during the shopping process, including order tracking and customer support.

In the automotive sector, it enables voice-activated controls for better user experience.

Lastly, it can be integrated into robots for better human-like interaction and control.